I know these guys did a horrible job reviewing and were biased in their judgement from the beginning but if you watch this video and read the comments it shows how far you guys have to come to creating a good New Player Experience and I think this should be #1 on your list of things to. Catering to your current crowd will always keep you at your current population or worse. I didn't realize how bad it really is until I watched these guys try and play the game. I have taken everything for granted and just know how to play. I don't even remember having this much problem when I was new to the game myself but those times have changed and people expect a little more hand holding today.