Yesterday we had a server crash, and I've lost 8 plates sets from my personal bank due the server crash, and the GM told me there is nothing that he could do. WALL OF TEXT 20 minutes before a crash server, I put materials in the clan bank for my friend makes 8 sets plate to me. He did it and put the bag back in the clan bank. I got the bag with the crafted plates and put it in my own bank. After about 5 minutes the server has crashed. When I came back, I realized that the bag with the sets in my bank had been lost. These items were not in clan bank neither in my friend's bank nor bag. Also, I checked to ensure that materials was not back due a rollback or something so, but I didn't have success to find these items. Then I asked for a GM help that after a while told me exactly that: "We're not going to be able to recover any lost items or progress through crashes" WTF?!? I lost items from my PERSONAL bank and there is nothing they can do? Where's the persistence? Well, then I tried to open a ticket. Besides, I gave specific details about the bag that had been lost such as the name of the bag, who was the crafter that had made my stuff and every detail that I could give to help them to solve the problem. The answer: "I do apologize for your lost items but we are not refunding lost items for a crash. If you would like forward your issue you can private message the head of the GM team Metalkon on the forums." I wrote a message to Metalkon yesterday, but I have not received an answer yet. My point here is: this is unacceptable. It's not a private server, it's a server where your customers pay to play. Furthermore, if you can't ensure the persistence of items in a personal bank, then the problem is very serious. At least we should receive a public note about that. Act like that makes me remember another company, that one that they blame for the game failure, Adventurine. I have another friend that lost a few items in the same situation yesterday, and after complain about this problem in Discord I received a PM from another guy that had been lost about 100 maps from his small clan in the same situation. So I suppose it was not an unusual case. It is happening, and it is worrisome. I could accept lots of server crashes in first days, server off-line for long time, de-sync, rollbacks and even lose my mounts or boats due server crash, however, lose items from my personal bank due their fault and hear that they can't solve my problem is frustrating. I pay my subscription and supporting this game as much as I can, so I'd like to have the same treatment back. It's more than given items back, it's about respect ans transparency with their customers. I didn't make it public before I've tried everything that I could do, they gave a shit. Yesterday it happened with me. Tomorrow it can happen with you.